Kepala Pet Resort FAQs
Dogs: All our doggie guests require a C5 vaccine which covers Distemper, Hepatitis, Parvovirus, Bordetella & Canine Cough. The vaccination certificate is required on arrival and then every 12 months when it is updated. Those dogs that recieve the 3 year vaccine must still have the yearly Canine Cough vaccination.
Cats: All our feline guests require a minimum of F3. This vaccine covers Feline Enteritis, Rhinotracheitis Virus and Calici Virus which both cause Cat Flu. The vaccination certificate is required on arrival and then every 12 months when it is updated.
We recommend all pets have regular flea and worm treatments.
Dogs – We provide food, bowls and bedding for your pet during their stay. You are welcome to bring along bedding and toys from home if you feel it will make their stay more enjoyable. However they should be clearly labelled with your pets name to help ensure they are returned at the end of your pets stay. You may also bring along your doggies favourite treats such as schmakoes or dentabones etc. All dogs must be on a lead whilst you are booking them in. Your pets vaccination certificate is required on arrival and emergency contact phone numbers for yourself as well as a friend or relative.
Cats - We provide food, bowls, bedding, litter tray and a scratching post for your pet during their stay. However we understand the transition from home to the cattery can be a little unsettling for some, so you are more than welcome to bring along their bed, blanket and toys. These items should be clearly labelled to help ensure they are returned at the end of their stay. You may also bring along their favourite treats or food. A secure carry cage is required to bring your cat into the office, this can be stored above your cats cabin until you return. Your pets vaccination certificate is required on arrival and emergency contact phone numbers for yourself as well as a friend or relative.
All our pets are fed a high quality premium dry food which aims to supply all the required nutrients to maintain your pet while boarding with us. However we are aware that some dogs or cats may require a special diet which you are more than welcome to provide from home. Just ensure food is labelled with your pets name and instructions for feeding and given to our office staff on arrival.
Dogs - There is always plenty of stimulation for all our canine guests. Pets are never lonely with the company of the other dogs and the staff. Kepala Pet Resort is a very busy place, whilst doggies are in their kennels they can see the other dogs and everything that the staff do during the day. Whilst their kennel is being cleaned dogs are given time to run about individually in our off leash grass areas, once in the morning and again in the afternoon. All dogs are fed one main meal per day.
Cats - All our feline guests are made to feel at home in the relaxing surrounds of the cattery. They can laze about and enjoy the soothing music or watch the fish swim about in the fish tanks or just sleep the day away. All cats are exercised once per day whilst their cabin is being cleaned in the morning – they are given the opportunity to roam about individually in the secure surrounds of the cattery. All cats are fed one main meal per day.
We do provide a pick up and delivery service. Price varies depending on location and we usually pick up and deliver between 11.00pm - 1.00pm Monday - Friday. Please contact us for transport prices.
All staff are able to administer basic medications (a small charge applies). Medications should be labelled accurately and correctly with your pets name & dosage instructions and given to our office staff on arrival. An accurate record of when we administer the medications is kept at all times. Please bring more medication than your pet needs for there stay in case you are held up.
We have an on call vet 24 hours per day should any problems arise during your pets stay. We also take your pets vet details on arrival so we can discuss any problems that may arise. We will contact you if we have any concerns with your pet during their stay. All associated vet fees are to be paid by the pets owner.
We understand it can be difficult to leave your pets behind so owners or friends are more than welcome to call and check on their pets at anytime while they are away. We will be more than happy to let you know how they are settling in.
We are open 7 days per week.
Monday, Tuesday, Thursday & Friday – 8.30am - 4.00pm
Wednesday - 8:30am - 12:30pm
Saturday - 8.30am - 12.30pm
Sunday - 10:00 - 12:00 (by appointment only) & 2.00pm - 4.00pm
Our policy is that we do not mix dogs unless they are from the same family. Two family dogs however may be boarded & exercised together with the owners consent and if they are compatible.
We understand that some dogs are more active than others or require more personal time, therefore we offer playtimes. Playtime is a one on one 15 minute session with one of the attendants in one of our large grass off leash areas. This time can be used for ball throwing, extra cuddles or just time to sniff around.
Dogs boarding 7 days or longer will receive a complimentary wash before departure. If your dog is boarding for a shorter period of time we can wash them by request however charges do apply.